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Public x Hyperion

For the public sector

The pub­lic sec­tor cov­ers a wide range of organ­i­sa­tions: from com­mu­ni­ty edu­ca­tion and local coun­cils to health insur­ers and min­istries. What unites them is the chal­lenge to work more effi­cient­ly, secure­ly and in a more mod­ern way, with­out com­pro­mis­ing on human-cen­tred ser­vices. Dig­i­tal­i­sa­tion is a key pri­or­i­ty here, but not some­thing that can be tak­en for grant­ed with­in the sec­tor. How do you renew your (dig­i­tal) ser­vices in such a com­plex framework?

Putting People first

Cit­i­zens and com­pa­nies expect more and more acces­si­bil­i­ty and sim­pli­fied inter­ac­tions with the gov­ern­ment. On top of that, the Fed­er­al Gov­ern­ment aspires to have ful­ly dig­i­tal ser­vices by 2030. As a result, gov­ern­ments at all lev­els are invest­ing in dig­i­tal cit­i­zen plat­forms to deliv­er fast and human-cen­tred ser­vices. But how do you approach this effec­tive­ly? It requires a com­bi­na­tion of exper­tise that goes beyond just tech­nol­o­gy. Hype­r­i­on looks beyond dig­i­tal solu­tions: we first explore the spe­cif­ic needs of your tar­get audi­ence and how they pre­fer to com­mu­ni­cate. That’s why we always apply the prin­ci­ple of inclu­sion by design, for exam­ple by set­ting up an acces­si­bil­i­ty audit (EAA) or cre­at­ing a com­pan­ion app for vul­ner­a­ble tar­get groups.

Modernise with data and AI

Data, AI and automa­tion are essen­tial build­ing blocks for inno­va­tion. Think of mak­ing helpdesks more effi­cient, auto­mat­i­cal­ly iden­ti­fy­ing enti­tle­ment to ben­e­fits with an AI-dri­ven knowl­edge library. Or an AI-based search robot or chat­bot that allows cit­i­zens to quick­ly and auto­mat­i­cal­ly get answers to their ques­tions. But real­is­ing such tra­jec­to­ries with­in the strict leg­isla­tive frame­work of the pub­lic sec­tor? That requires spe­cif­ic exper­tise. Hype­r­i­on has the knowl­edge and expe­ri­ence to set this up secure­ly and future-proof.

Digital transformation in a unique context

At Hype­r­i­on, we under­stand the unique chal­lenges of the pub­lic sec­tor. Our best prac­tices help cities, munic­i­pal­i­ties, Flem­ish depart­ments, fed­er­al min­istries and oth­er pub­lic insti­tu­tions move faster towards acces­si­ble, effi­cient and future-proof dig­i­tal ser­vices. We inte­grate sys­tems, know the fed­er­al and Flem­ish IT land­scape (includ­ing the Flem­ish Build­ing Blocks) and work close­ly with key play­ers such as Dig­i­taal Vlaanderen.

We can pro­vide a lot of future-ori­ent­ed solu­tions. We’d love to explore how we can sup­port your next steps.

Why Hyperion is the best partner for the public sector

Strategic partner with a strong track record

Hype­r­i­on werkt al meer dan tien jaar met grote automerken en toelever­anciers zoals Mer­cedes Benz, Vol­vo en QTeam. We ken­nen de uitdagin­gen en spreken de juiste taal.

Strong in data & AI

We help build a mod­ern gov­ern­ment with a 360° view of its audi­ence, sup­port­ed by data and AI. This leads to few­er errors, low­er costs and bet­ter services.

Human-centred and inclusive design

A cit­i­zen por­tal, dig­i­tal counter or com­pan­ion app go beyond a beau­ti­ful design. We put the user at the cen­tre through user research, co-cre­ation and user test­ing. And we teach organ­i­sa­tions how to adopt a tru­ly human-cen­tred and inclu­sive design mindset.

Always secure

A mod­ern gov­ern­ment opts for a ​‘Cloud First’ strat­e­gy and AI-dri­ven ser­vices, but this only works with a sol­id cyber­se­cu­ri­ty foun­da­tion. We sup­port secure data exchange and per­son­al data pro­tec­tion with clear roadmaps, action­able advice and tech­ni­cal implementation.

Hype­r­i­on is a ver­sa­tile part­ner: con­sul­tan­cy and project real­i­sa­tion are just one part of what we offer. We are also avail­able as an inspir­er, train­er or sup­port cen­tre. We sup­port progress and improve­ment at every lev­el, in small steps or big moves. 

Hype­r­i­on works in close col­lab­o­ra­tion with Cronos Pub­lic Services.

  • User-Centered Design
  • Smart City Solutions
  • Public Sector Innovation

City of Antwerp: User-Centred Solutions for a Future-Ready City

Hyperion’s part­ner­ship with the city of Antwerp enhances cit­i­zen engage­ment and mod­ernises city ser­vices, across over 70 suc­cess­ful projects.

Read more

A collaboration between

  • Leap Forward
  • Customer Link
  • Studio Hyperdrive
  • Monkeyshot
  • Anvil

These organisations have already partnered with us:

Want to take the step together?

Reach out to us, and let’s explore how we can build future-proof solu­tions togeth­er. We’re just a mes­sage away!

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