The Customer Link is a 360° Salesforce Competence Center, with a specific focus on Customer Service solutions.
Why The Customer Link?
Customer expectations are continuously growing and stakeholders want to be involved every step of the way. This demanding market challenges every organisation in its service offering day by day. We believe that State-of-the-art technology as Salesforce can only serve you best when it's positioned correctly, and when, why not, it becomes one of the "driving forces" for improving your digital and business strategy. Greenfield implementations are just one part of the puzzle. The Customer Link has strong experience in strategic and business guidance, solution architecture, integration design, training, adoption guidance and managed services. That's how we offer you a 360° partnership.
As from 2017 we chose to work exclusively with Salesforce Technology because of its very innovative technology roadmap, being Cloud based and being a technology market leader empowered by a worldwide community of experts. By co-working, co-thinking and co-creation, we truly look for the best fit in your organisation.
Why Salesforce Service Cloud?
Solution in the spotlight is Salesforce Service Cloud as the perfect answer to manage ever increasing service demand both from customers as from stakeholders and partners. Smooth omni-channel offering, efficient case management with extension online through portals and intelligent online channels have become inevitable. Salesforce offers endless smart and easy to maintain solutions to manage the most complex service and call center environments, both offline and online.
When you don't have Salesforce in your midsize to large organisation:
Choosing for Salesforce as your central platform for every client-oriented touchpoint, is choosing for endless digital opportunities for gaining efficiency internally and improving your digital offering externally. Many EMEA and worldwide call centers and helpdesks are operating from within Salesforce and are gaining customer satisfaction while increasing productivity through every possible communication channel.
When you already experience the benefits of Salesforce:
TCL is focussing on midsize to large organisations. Like in Salesforce, we have a 360° view on both you ánd your end-customers and partners. It's our mission to be THE Salesforce partner that really invest in time, resources and extended training to provide you with the optimal ROI coming from your Salesforce environment. From inspiration on architecture or digital strategy, from interactive discovery workshops or trainings, from extended implementation projects or longterm consultancy based partnerships or managed services, we stay close to you and your challenges.
% increase of productivity for customer service agents.
% increase in revenue on average.
% average increase in marketing ROI for customers.
One of the main differentiators of Salesforce is its scalability and being thé future-proof customer experience platform and technology in the market. There is a solution for every department or every process you want to include in your platform, all sharing the same customer data. On top of that, Salesforce has endless possibilities for native and custom build integrations and is known al around the world for its numerous API 's and add-on functionalities available in the Salesforce App Exchange.
The Customer Link is there to stay. We really aim for long term co-operation with our customers. To give a rough idea: a MidMarket implementation project can take around 4 to 6 months depending on the scope and complexity of the environment. Shorter? Why not! Longer? Sure (if needed).
Did you know?
The Customer Link also organizes exclusive customer events. We enjoy a snack and drink and exchange (Salesforce) experiences. Our next event will take place on December 2, 2021 at House of Innovation in Antwerp.
Want to know more & get invited to our exclusive customer event on December 2, 2021?
Make sure to fill in this form so you don't miss out! During this event we give a small number of interested organisations the unique opportunity to discover what we do and how we work.